Contact

Last updated 8 August 2026

One address, read by a person:

support@rapater.com

What to expect

Rapater is a software-as-a-service (SaaS) platform. Mail goes to a real person on our team: support@rapater.com. Replies usually take a day or two. There is no phone line and no live chat, and anything claiming to be either is not us.

Things worth writing about

• A signal Rapater read wrong, with the message pasted in. That is the most useful thing anyone sends — it is what improves the parser.
• A number on a card you think is incorrect.
• Deleting your data. See Privacy; ask and it is done.
• Security problems. Write before publishing and you will get a reply.

What we will never send you

We will never email or message you asking for a password, an exchange API key, a seed phrase, or a payment. Rapater never asks for an exchange password. Signing in works by a one-time link to your own address and nothing else. Connecting Telegram, if you choose to, is a QR scan in the Telegram app; a two-step verification password, if you have one set, goes straight to Telegram and is never stored. Anyone asking you for those things while using this name is not us.